Refund policy

Our 30-Day Refund Guarantee gives you peace of mind when trying Sunday Steam products. We have complete confidence in our products and want you to be delighted with your purchase from Sunday Steam.

If you're not completely happy with your purchase, simply email us within 30 days of receiving your order and we'll be happy to arrange an exchange or full refund.

Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

We may ask you to return the product before processing your refund or exchange. If a return is required, we'll provide you with instructions by email.

Approved refunds will be made to your original payment method. Please allow up to 10 working days for the funds to appear, depending on your bank.

MISSING ITEMS

We do everything possible to ship and deliver your products on time and in good condition. Please contact us within 14 days of receiving your order if any items are missing. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.  

RETURNING A GIFT

If you've received a Sunday Steam product as a gift, and it's not suitable for any reason, you are eligible to return this product to us for an exchange or gift card.

To arrange your return, please email us at online@sundaysteam.com. To help us to locate the order, please include the name of the person who purchased the gift and their email address (if you know it).

Once you have completed this, details on how to send the products back to us will be emailed to you shortly after.

Please note, refunds can only be made to the original purchaser.

OTHER ISSUES

If you encounter any other issues with, or reactions to, our products, please email us at online@sundaysteam.com, and we will respond to you.

This policy is in addition to your statutory rights under UK consumer law.